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customer_satisfaction_survey_for_online_retail

We value your feedback and would like to hear about your recent shopping experience with us. Your insights will help us improve our services.

📋 Customer Survey ❓ 6 questions ⏱ ~5 min

Submit anonymously (name and email will not be saved)

Instructions: Please take a few minutes to answer the following questions based on your most recent purchase.

Q1*

Rating Scale (1-5 or 1-10)

How would you rate your overall shopping experience?

LowHigh

Q2*

Likert Scale

The product met my expectations.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Q3*

Yes / No

Did you contact customer service for assistance?

✓ Yes

✗ No

Q4*

Rating Scale (1-5 or 1-10)

How satisfied were you with the delivery time?

LowHigh

Q5*

NPS Score

On a scale from 0 to 10, how likely are you to recommend us to a friend?

Not likely (0)Extremely likely (10)

Open Ended

What improvements would you suggest?

Answered: 0 / 6